Welcome to Suttles Nut Farm!
Thank you for shopping with our family business. These Terms and Conditions explain how orders, payments, shipping, and customer service work when purchasing products through suttlesnutfarm.com.
By placing an order, you agree to the terms described on this page. Please review them before completing your purchase.
We are committed to providing quality products, accurate order information, and friendly customer service in keeping with the Suttles family tradition.
Products and Availability
Suttles Nut Farm offers pecans and other nut products through our website. Product availability, package sizes, descriptions, and prices are subject to change.
We make reasonable efforts to keep product information accurate. If an item becomes unavailable after an order is placed, we will contact you to discuss available options, including a substitution or refund for the unavailable item.
Ordering and Payment
Orders placed through suttlesnutfarm.com are subject to payment authorization and product availability.
Payment must be successfully processed before an order is released for fulfillment. An order confirmation acknowledges receipt of your order but does not mean it has shipped.
If an order cannot be fulfilled, we will contact you regarding the available options.
Order Processing and Shipping
Under normal circumstances, Suttles Nut Farm processes online orders daily.
Orders requiring special packaging, unusual shipping arrangements, or additional customer information may require extra processing time.
Daily processing does not guarantee same-day shipment or delivery.
Shipping charges will be displayed during checkout before payment is completed.
Standard online shipping is intended for the contiguous United States. International shipping and workplace delivery services may be arranged separately when available.
A shipping label being created does not mean an order has shipped. Tracking information may become available before the carrier receives the package.
Order Changes and Cancellations
Customers may request cancellation of an order at any time before the order has shipped.
To request a cancellation or change, contact info@suttlesnutfarm.com as soon as possible and include your order number.
If payment has already been collected, an approved cancellation will be refunded to the original payment method, subject to normal payment-processing times.
Once an order has shipped, cancellation is no longer available. Customers may contact us regarding any delivery or product concerns.
Returns, Refunds, and Customer Satisfaction
Your satisfaction is important to the Suttles family.
Because our products are food items, requests involving unsatisfactory orders are reviewed individually.
If your order arrives damaged, incorrect, incomplete, or otherwise unsatisfactory, please contact us at info@suttlesnutfarm.com with your order number and a description of the problem. Photographs may help us evaluate shipping damage.
Suttles Nut Farm will review the circumstances and determine an appropriate resolution, which may include a replacement, refund, or another reasonable solution.
Nothing in this policy limits any rights customers may have under applicable law.
Food Allergies and Product Information
Our products include tree nuts. Customers with food allergies should carefully review product descriptions and packaging before consumption.
If you have questions about ingredients, allergens, or product handling, please contact us before ordering.
Customer Information
Customers are responsible for providing accurate contact, billing, and delivery information.
We use customer information to process orders, arrange fulfillment, communicate about purchases, and provide customer service, as described in our Privacy Policy.
Contact Information
Suttles Nut Farm
Website: suttlesnutfarm.com
Email: info@suttlesnutfarm.com
For questions about an order, please include your order number when contacting us.
International Orders — Germany
Suttles Nut Farm welcomes inquiries from customers in Germany, including longtime friends of the Suttles family.
International orders are handled individually and are subject to product availability, shipping costs, customs requirements, and applicable import regulations.
Customers wishing to place an order for delivery to Germany should contact us at info@suttlesnutfarm.com before purchasing.
Shipping charges, applicable taxes, import fees, and delivery arrangements will be discussed before an order is accepted.
All international orders remain subject to applicable consumer protection laws and mandatory customer rights.